The reality is that, in today’s connected skies, the cabin is no longer an isolated environment. Things that happen onboard don’t just stay onboard until the airline has a chance to respond by traditional means.
Marisa Garcia retells the story of the bomb threat that was made in a Qatar Airways aircraft departing from Manchester and makes some very sensible arguments.
There's a paradox in such a case: a crew that can't tell the cause of the events (for safety reasons and to avoid panic) with passengers that are kept in the dark, yet are connected (and document the whole thing). Not simple.
She nails it here:
We are a uniquely headline-grabbing industry.